Our Customer Reviews
- Pete and the team dealt with all my questions prior to his visit. Once I was satisfied I wanted to proceed, he visited my home to measure up and thoroughly went through everything that he needed to ensure we understood. On the day of fitting, he arrived as planned and carefully went about fitting my new door, changing the orientation compared to my previous door. When he was finished there was hardly any clearing up to do as he ensured the area was clean and tidy. The door looks fabulous and my wife is really pleased. I would have no hesitation in recommending Pete and Right Door if you want a nice new Rock Door fitted. Richard Parker Chelmsford
- A great service, from first contact to measuring up and then installation. The door and fittings are great quality and at a very competitive price. I would highly recommend using Right Door. Gill Philpott Witham
- Pete was great – very thorough from start to finish. From taking us through the options available through to the fitting and getting the finish just right. The door is great – the finish is lovely. Overall I am delighted with the quality of the product and the fitting – I’d definitely recommend Pete at Right Door. James Holland South East London
- Review of Right Door:
This review will be significantly longer, I wrote it so prospective customers could appreciate the amount of work and skill that goes into fitting a door and to see what you're getting for your money. It's also because I know some customers will want a discount right from the start for some reason, sometimes as if it's an entitlement. I'd say you get what you pay for, “buy cheap, buy twice” and in hindsight, Right Door is worth every penny. If you have to wait and save to get one, I'd recommend doing so.
The price you get quoted is the price you pay, no hidden extras but there are optional extras you can choose if you wish.
I decided to have an Ultimate Rockdoor installed and after another vendor stated that they were unable to fit one due to the current door being too narrow. I live in a small Victorian house so the door itself is a little on the small side.
I spoke to Pete of Right Door but he was initially not available to speak but he did call me back and we discussed what I needed.
He came down and conducted a detailed assessment (measurements) and stated that it was in fact possible to have a Rockdoor installed.
Pete discussed all the door accessories and explained in detail what each type was. I chose to have a letterbox and asked for the 4 hook system plus laminated glass – all in an effort to reduce my home insurance premiums and my heating bill !
After that, Pete ticked off what I asked on a sheet, showed it to me and asked me how I wanted to proceed. He asked if I wanted to think about it first or go right ahead, there was no pressure to commit there and then but of course I went ahead.
I suggested a few possible dates for the door fitting and Pete was very flexible and we agreed a date. In between the consultation and the fitting date, I had a few technical questions for Pete and he answered them satisfactorily without any issue.
The initial impression I got from Pete is that he is upfront, honest and transparent; transparent about his qualifications and costs. He never pressures you to choose anything in particular, he's quite impartial and the choice really is yours.
Pete and his colleague James arrived at the agreed time and started work.
He took care to lay sheets so as to reduce any mess.
He removed the old door really quite quickly and started work on removing the old frame.
He then carried out the necessary structural adjustments so as to ensure that the new frame and door would fit: this may sound simple but wooden battens had to be put in place so the new door frame would be supported by a solid foundation.
Throughout the installation, Pete and James were cleaning as they went, inside and immediately outside.
Three quarters through installation Pete was contacted by a customer asking about the installation of a Rockdoor so depending on how you want to view this, sure there was a slight delay but on the other hand, Pete and James are clearly in high demand.
Once the door and frame were fitted, next came the finishing touches which included sealing the gaps around the frame with foam and the using silicon to seal in the edges.
Pete would not leave until it was perfect and whilst watching him work, it was immediately clear that he takes great pride in his work and the level of effort and care taken is something you'd expect from either a member of family or a close friend – very rare in today's commercial environment where it's often about making a quick buck.
Pete “made good” on what the door came with initially in terms of fixtures etc.. and helped me fit my “Secure by Design” door chain without complaint.
Pete showed me how to use the new locking mechanism on my new door and made the adjustments in terms of the tension in the lock: more tension or less depending on personal preference.
He also made sure that I knew how to operate the door by asking me to show him as well.
He made sure that I was completely happy with the level of effort it took to turn the key and open the door (I didn't know this was adjustable) before leaving me with necessary Rockdoor paperwork.
Needless to say, I paid Pete immediately on the same day.
Time to fit door: just over 6 hours
Would I recommend RightDoor: Absolutely ! Pete and James clearly work well together and installation definitely isn't a one man job !
The Rockdoor itself:
Having spent hours reading up on the Rock Door, seeing it in person was even better. The door is a solid slab – sure it's not made of wood but then wood can warp and expands and contracts depending on the weather. Wood can also rot if not maintained.
What I was impressed with was the door handles: thick steel and the part near the key hold was reinforced with extra plating. Internally, the Rock Door comes with a cylinder guard. What is the cylinder guard for? Well it's to stop a burglar getting any further past your lock cylinder. If a burglar manages to snap the cylinder, it doesn't matter how strong your door is, he'll be in your home in seconds (plenty of articles on google about lock snapping). Very few doors have cylinder guards so already you're more secure.
The multipoint locking system is a 2 star SKG brand which is as far as I know the highest for things door accessories e.g. door handles etc.: Only door locks can go any higher to 3 star.
The door is reinforced with carbon fibre which is stronger than steel believe it or not.
Don't believe me? Watch James HAMMOND of Top Gear see how much stronger carbon fibre is to steel: https://www.youtube.com/watch?v=hjErH4_1fks
If I had to suggest any room for improvement, I'd suggest increasing the number of door handles on offer and also allowing customers to choose what Euro Cylinder gets added as standard: i.e. Ultion or Avocet ABS. Those two are 3 star and Secure by Design.
So if you've just moved into a new home and need a new door, call Pete.
If you're looking to sell your home and want to make a favourable impression by installing a new door, call Pete.
And if Carlsberg did doors.... they'd call Pete..
This review is an accurate reflection of work by Right Door and I write it of my own free will and have not been offered or accepted any financial incentive to do so Mr S. Kent
- I'm extremely happy with the service from start to finish provided by Right Door.
Pete was prompt with responding to my emails and gave me a competitive quote before coming to measure everything and explain my options. He was courteous, giving good advice allowing me to make an informed decision. He took the time to highlight points big and small to ensure I got the door I wanted.
Installation was seamless and efficient, I am delighted with the finished result. The time was taken to clean up any mess and check I was happy with everything.
I would not hesitate to recommend Right Door to anyone looking for a new door! Loy
- The service from Right Door was excellent. Convenience meant he was close to us to do a quote very quickly, the installation, four weeks later, was faultless. A previous home owner had made some questionable decisions on front door installation; Pete worked around these with very little fuss and with no impact to cost or quality of the finish. Our Rock Door looks amazing - a huge improvement on what was there.
Pete's approach and attention to detail made what could have been a very difficult job, simple, quick and efficient. We're very, very pleased with the results and would highly recommend Right Door in the future. A first class job!!! Andy Chiselhurst
- Chose a Golde Oak ultimate door. Pete came and measured up and installed on the day the day he said he would. The new front door looks great. This company is very professional and provide a super service. David Rose Maldon
- Had my Rock Ultimate Newark door fitted at the end of October and I absolutely love it. Had been searching for this particular style for ages and was delighted to find it. Pete was efficient, friendly and professional from start to finish, I wouldn\'t hesitate to recommend to anyone!!(&, furthermore, Pete completely understood my weird extreme excitement over my new door!) Maria Buckley Essex
- From Pete's first visit, when he very patiently gave us full details of all the doors available, up to the time it came for the door to be fitted things could not have been better.
The expertise shown in fitting the door was to be expected, but the extra care taken to ensure that the finishing touches were absolutely perfect was outstanding.
The quality of the product is outstanding and the cost was extremely reasonable.
And, not a penny was paid until the work was completed and Pete had ensured that we were fully satisfied.
Two of our neighbours are so impressed and are considering contacting Right Door themselves. Harry Tucker Basildon
- We had Pete back to fit a new front door having been extremely happy with the stable door he fitted for us last year. Once again he did a fantastic, tidy job which has transformed the front of our property. We would not hesitate to recommend Pete and his company to friends and family as he is a genuine, trustworthy guy who cares about the work he does and puts the interests of his customers first. Bill & Jo Long Essex
- Pete & James Fitted our new Rock Door Ultimate and they done an excellent job,We are so pleased with it and it looks very smart and secure, We have used Pete a couple of times in the past and would highly recommend him, Just a really nice chap, Thank You...<br />
P&L PAUL & LESLEY HORNCHURCH
- Just had a Rockdoor Ultimate fitted by Pete at Rightdoor. He did an excellent job, the door looks and functions perfectly. Pete arrived on time and worked dliigently, the end result is perfect and he left the area clean afterwards. I would certainly recommend to anyone. Ali United Kingdom
- I would just like to say how delighted I am with my new installation which was done yesterday. Pete did an amazing job and was incredibly professional and efficient from start to finish. Thank you to James too who helped Pete. I would highly recommend Pete to anyone. I had been planning on changing my front door for a long time and am so pleased I chose Pete to do this. I am thrilled with it. Thank you Pete! Debbie Palser Wanstead, E11
- Pete and James did a great job of fitting our new Ultimate Jacobean door, including removing a fairly stubborn existing frame! No hard sell techniques, price was as quoted and nothing to pay until satisfied with the completed work. Well done guys. Don Wall
- Very friendly and informative consultation. Very happy with our door. Excellent quality, quick fitting and hallway was left clean and tidy. No paintwork needed re-doing in the hall. Thank you would definitely recommend. Kylie
- Had a Rock Door fitted by Pete and James. Extremely pleased with the door and the service provided, from the initial visit through to the final handover of the keys. Product excellent, Pete and James professional and courteous and they left the house as tidy as they found it. I wouldn't hesitate to recommend Right Door to anybody. Alastair
- Great experience from a great company from initial contact to finished product. Door was fitted with no dramas and is of the highest quality both in terms of product and fitting. Highly Recommend Right Door especially Pete and James who are a credit to their organisation. Thank You!!! Tony Alger Hornchurch Essex
- I am thrilled with my new rock door. I noticed a marked decrease in noise levels and draughts immediately. Pete and James were both punctual, professional and did a great job on the installation. I would be happy to recommend Right Door. A. Hong
- Just had a new Rock Door fitted and delighted with it. The service from Pete and his team was exceptional from start to finish. Helped us with the design and did everything possible to accommodate our needs. Price was really competitive for such a quality item and expert workmanship. Would definitely recommend and will gladly use again. Thanks, Lloyd & Dasrika Lloyd Randall United Kingdom
- WE HAD A NEW DOOR AND SURROUND BOTH THE DOOR, WORK AND SERVICE WAS EXCELLENT I HIGHLY RECOMMEND THIS COMPANY I FOUND PETER A VERY PROFESSIONAL PERSON WELL DONE Malcolm Nathan Ilford
- We had a Rock door fitted in November. The whole process from quote to installation went like clockwork. Pete was very knowledgeable and because he also fits the doors he can anticipate any potential problems and plan accordingly. We have had the door a couple of months now and we are extremely pleased with it. We are currently renovating the whole house, the front door installation has been the most straight forward and trouble free part of the whole process so far. Patricia Ellis Sawbridgeworth
- The combination of an excellent product in Rockdoor and Pete McCarthy's expertise in fitting ensure you have doors you can be proud of. I can thoroughly recommend this combo . Pete also provides a fast response after sales service which completes the circle. Ian Berry Upminster
- We had our Ultimate "Regency" Rock Door fitted by Pete and James today and what a wonderful job! Beautiful quality door fitted to perfection. Fast, efficient service from start to finish with no lacking in attention to detail. They worked neatly, explained everything clearly and left no mess at all. Above all they were polite and professional at all times. I would certainly have no hesitation in recommending their services to anyone in the future. Mr and Mrs Edes Chelmsford, Essex
- Highly recommended, from the first enquiry to the finished product Pete has given fantastic customer service which is rare to recieve nowadays, he is helpful, honest, punctual, conscientious, perfectionist and professional, I had a Rockdoor ultimate front door fitted which looks fantastic, and I will definitely be recommending him to everyone, don't hesitate book him today you won't regret it he is a master craftsman. November 14 Jo Essex
- Pete & James turned up when they said they would door installed in a morning nice tidy job no making good required at all door quality is fantastic completely draft proof and sound proofing dramatically improved well made & solidly constructed would recommend rock doors & rightdoor to anyone. John Arthur